Reviews

Unfortunately, our AC went out in the middle of the summer. Our home is a brand new home that is one year old. It was determined that the compressor in the unit was bad which it shouldn’t have been for being such a brand new unit. I was able to coordinate with my home builder which then coordinated with Sunrise to get the issue resolved. Had the privilege of dealing with Dan R. at Sunrise who was very professional and was awesome overall guy. Dan and I kept in contact over the few days and he was able to get back out with the new part and install it in a couple of days. Overall great company and great professionalism from their employees. Will continue to contact this company with any AC issues as the years go by.

Mr. Phillip Cape, Sunrise Service Technician, arrive at my home early and immediately went to work to troubleshoot my A/C issue. Mr. Cape discovered a pin hole leak in the system after careful examination. As he went about his work, Mr. Cape explained in detail his assessment and what my options were. I decided to purchase a new Carrier unit and not reply on the current "builder grade" unit that in all likelihood would fail again. Mr. Cape is a most knowledgeable and professional technician and an example of Sunrise committment to excellent customer service. Job well done!

When my husband asks me to write a review for a business we used, they must have done a phenomenal job. Sunrise was able to repair our A/C. Brandon and Raymond were the techs assigned to our residence and they did an excellent job in fixing the problem. We appreciate it very much! During these hot summer months, A/C is essential and we thank you for making our home nice and cool again. We appreciate your service and business!!!

Our motor went up Eric very professional and quality service thank you

Am a 40 year resident of LV, homeowner of same location for 30 years and enlisted for the first time Sunrise Service for a HVAC routine maintenance as I have through the years from many similar firms.. I wish to comment Sunrise was the most thorough, professional and fairly priced firm I ever had the pleasure of having and its tech extremely knowledgeable and helpful with questions I had. I wholeheartedly recommend Sunrise! Jerry C. Jermanus, Las Vegas, NV.

They are always reliable. I have used this company multiple times, and I will only use them now, because each and every time they are punctual, professional and knowledgeable.

Omir, Johnny, and Ishma worked hard in 100+ degree weather to restore our AC.They are smart and provide excellent, timely service.

Having issues with my air conditioner and spoke to 4 people this morning with no help...called Sunrise and spoke to Caroline and she was super helpful and scheduled a service and knew everything about my unit. She took the time to listen to my issue and handled it professionally. Nice to have someone who actually wants to take care of you. THANK YOU

The tech's showed up on time and began the disconnect for the crane. From start to finish everything went smooth. Wow! fresh cool clean air in 3 Hrs. Awesome job! Well Done My Wife & I can't Thank You enough for the work you do in this heat.

Great techs

We lost our air conditioning last night, in the midst of this heat wave. We were able to schedule someone to come out the next day, with a time window of 4-6, but Jerome came almost an hour earlier to open our unit and assess the problem. He called to see if the part was available, but got a voice mail. Rather than wait (because the store would have closed if he waited for the return call 45 mins later), he took the initiative and drove there, got the parts, returned and had our a/c running again. He saved our Father's Day weekend as we had family travelling from out of state. Thank you Jerome!

Great service

We wanted to have our AC checked to see if it was operating properly and to see the condition it was in. Jerome was very professional, knowledgeable and gave us his recommendations. Upon this recommendation, we chose to replace our old (original to our 20+ year old home) units. After our decision, Jerome set everything up for us. This was a seamless transaction. We also had a separate issue with our hot water tank. Jerome confirmed this issue would be handled that same day. The tech that came to fix our hot water tank was well trained and professional. We also appreciated the fact that both of these men wore masks as did we when we interacted. I cannot say enough about the service we were given by Sunrise. Thank you, Jerome!

Excellent, knowledgeable technician today for our semi-annual service!

Sunrise is the full package. Knowledgeable, courteous, honest and very professional. We just replaced our old AC/heater and decided to get an air purifier. Jerome Logan and Cody Martinez is awesome, thank you both for everything.

Incredibly thorough and professional. Definitely inspired complete faith and trust. My go-to company and my go-to technician

We have been customers of Sunrise Service for years. Our Service Guy, Phil Cape, is the best of the best. Always on time, a real perfectionist, great customer service for our heatingand air conditioning needs. He answers all our questions completely and truly is a greatrepresentative of Sunrise Service. We could no be more pleased.

We've been using Sunrise since they installed our heating/AC units in our new home about 20 years ago. A few years ago, they replaced the old upstairs AC unit and earlier this week the downstairs one. They provide excellent service and have fair pricing. Especially during the COVID-19 pandemic, we were nervous about having technicians in our home but they followed all health and safety protocols. The people in this company are great to work with, but two standouts are Jerome Logan and Cody Martinez. Jerome is responsive basically 24/7. He responds to questions at nights and on the weekends and is extremely thorough in his follow-up. I recommend this company highly.

Sunrise replaced our HVAC system. They were professional, clean and quick. Michael Hahn was our representative and followed through from quote to finish. We could not be happier with Sunrise.

I just had the pleasure of experiencing superb work! My friend recommended Michael Hahn, as she had a superb experience with him installing three new units in her house in QueensRidge. I spoke with him directly and he sent a technician out immediately and explained the work that needed to be done. The price I paid undercut two other companies I was previously working with. Both Michael and the technician who came to do the repair, Dan, were extremely knowledgeable and courteous. Michael Hahn even called after the job is complete to make sure I was satisfied. When the time comes I will not hesitate to use this company to buy my new unit from.

I wanted my three 16 year old R-22 refrigerant systems replaced with the new R-410A refrigerant systems. Mike Hahn came out and did the evaluation and price proposal. He addressed my concerns because I wanted the new system to perform better then the old which was never good enough in the summer for me no matter what I tried. He added two supply vents to a particularly troublesome area. The price was good and Jose and Carlos did an outstanding job of installation in 1 and a half days. Even the Las Vegas City inspector had to comment on the excellent workmanship. The heat blew hot and the A/C blew cold. Of course it was Feb. 18th and quite cool outside. This coming June I will evaluate the overall cooling and continue this review, but so far, I am pleased with the Carrier Performance Seer 16 units and the work performed.

I called 4 HVAC companies for estimates to replace my 30 year old AC unit. Sunrise AC came out on top! I called their live 24/7 operator, then spoke with Michael Hahn. He and Cody jumped in a truck and came right over. Michael gave me options and pricing before he left and emailed a quote, yes, put it in writing. He was professional, competitively priced, and very straight forward. No sales b.s. like you hear on the radio. After installation I received a follow up call to make sure I was completely satisfied. I highly recommend this company. Ask for Mike, he takes care of everything.